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Shipping & Returns

Returns

Due to the custom nature of each Hall of Fame Plaques & Signs product, orders cannot be cancelled or returned for any type of refund once a proof is approved. However, Hall of Fame Plaques & Signs has a proof match guarantee. If your order does NOT match the design/proof that was used to create it, we will give a full refund OR exchange your product with one that does match the proof.

Shipping Damage

If you experience damage in shipping, it is important that you adhere to the following steps within 48 hours of receiving the damaged order:

  1. Photograph EVERYTHING
    1. Photograph the actual product damage
    2. Photograph the exterior of the box
  2. Email the photos to HOForders@halloffameplaques.com. Include as much information as you can in the email including:
    1. When you received the order
    2. Description of the damage
    3. Information about the order: order number, order name, name of person who placed the order, and shipping address
  3. Keep your damaged item AND the box it came in

Hall of Fame Plaques & Signs will immediately work on filing a damage claim once we receive the proper information. Then, the carrier will pick up the damaged item and packaging.

Once the claim has been accepted or denied by the carrier, Hall of Fame Plaques & Signs will discuss a replacement order with you.

Hall of Fame Plaques & Signs can NOT be held responsible for denied damage claims if the aforementioned steps are not followed within 48 hours of receiving the order.

Warranty

Thank you for choosing a Hall of Fame Plaques & Signs product. Hall of Fame Plaques & Signs warrants its Dura-Sheen® finish for a period of five years from the date of product shipment. This limited warranty applies only to Hall of Fame Plaques & Signs bronze, aluminum, copper or stainless steel product lines.

Hall of Fame Plaques & Signs warrants that for the five years after the product shipment date its Dura-Sheen® will:

a. resist cracking, flaking, or blistering.
b. resist chalking and discoloration due to ultra violet rays.
c. not change color more than five (5) Delta-E Hunter units (square root of the sum of DeltaL, DeltaA, and DeltaB) as determined by ASTM method D-2244. It is acknowledged that fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements. Item C applies to Brilliant Impressions® products only. Any product which proves defective during the warranty period will be repaired or replaced at our option when returned to the factory. Hall of Fame Plaques & Signs will not incur any costs associated with uninstalling or reinstalling the product(s) in question. Hall of Fame Plaques & Signs agrees to pay freight on approved warranty failures.

Exclusion: The cost of repair or replacement of a Dura-Sheen® coated product will be the responsibility of the purchaser after the initial 5 year period OR if the product has been subjected to improper usage, accidents, negligence, willful mishandling, chemical damage, improper cleaning or decorating by others, fumes or vapors from the environment, fumes or vapors directly applied to the products, spray from unfiltered lawn sprinklers or unfiltered irrigation systems, normal wear and tear, vandalism, or failure to provide reasonable and necessary maintenance of the product. Warranty is void if modifications or alterations are made by others. Warranty is not transferable. Warranty does not apply to mounting apparatus. Warranty does not cover damage caused by faulty or improper installation or application of the product, settlement, distortion, warping, failure or cracking of the materials to which the product is mounted or attached, bending or twisting of the support structures, earthquakes, hurricane, tornado, cyclone, gale, lightning, flood, fire, wind borne objects, direct hits from maintenance equipment, ice and hail damage, weather incidents of a catastrophic nature or Acts of God.

Limited Liability: Hall of Fame Plaques & Signs’ sole responsibility with respect to Dura-Sheen® coated products, whether based branch warranty, breach of contract, negligence or other claim, will be to repair such product or to replace. GREENWOOD INC., D/B/A HALL OF FAME PLAQUES & SIGNS SHALL IN NO EVENT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, NOT FOR LABOR, REMOVAL OR INSTALLATION COSTS. GREENWOOD INC., D/B/A reserves the right to discontinue or make changes in products if a product warranted therein is not available to make a replacement here under. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This limited warranty gives you specific legal rights. However, you may have other rights which may vary from state to state.

With a name like Hall of Fame, It's going to be GREAT!
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